Meshmoth

Support

Questions or problems? Email support@meshmoth.app.

Include your device model, iOS version, Meshmoth version and what happened. Do not send a scan or photographs unless you are comfortable sharing their contents.

Check compatibility

Meshmoth requires iOS or iPadOS 17 or later. Capture requires supported hardware with a LiDAR scanner, not just a camera or Face ID sensor. Not every iPhone or iPad has LiDAR.

Room scanning, guided object capture and on-device object reconstruction have separate hardware requirements. Meshmoth checks Apple's capability APIs for each mode. If a mode reports that it is unsupported, an upgrade purchase cannot make that hardware support it. Check the mode you need and inspect your free result before purchasing.

On iOS 17, saved models have Surface preview. The Mesh preview requires iOS 18 or later. Simulator does not capture rooms or objects.

Make a room or floor model

Choose New Space, then name the floor. Follow the room-capture guidance. To keep connected rooms in the same coordinate system, capture them during one uninterrupted floor session.

Separate floors and later sessions have independent coordinates. They are not automatically stacked or aligned. You can arrange them in your own 3D software after export.

Room capture creates simplified structure and furniture, not a photographic replica. Dimensions are estimates, not survey measurements.

Make an object model

Choose New Object. Frame a stationary object, tap Select Object, then Start Scan. Move around it slowly and follow the capture guidance. After a pass, use Next Height to capture from another angle or Finish Capture when you are ready.

Use even light and a textured, non-reflective subject. Transparent, shiny, featureless and very thin surfaces are difficult to reconstruct. Keep the app in the foreground while building. Inspect the result for gaps before relying on it.

If saved photographs are available after a failed build, the capture screen offers Build Saved Photos on devices that support reconstruction. Keep your original captures. The phone model is reduced-detail; exporting the originals preserves the option of a separate reconstruction workflow on a compatible Mac. A Mac app is not included.

Labels, selection and renaming

Open a room or floor model and turn on Labels. Tap a solid, or choose it from Components, then use Rename to save a useful name.

Renaming changes its display name, not the detected category or color. Names belong to that individual capture, so editing a room does not automatically rename the corresponding part in a separately generated combined floor.

Saved names and category colors are included in GLB, OBJ and USDZ exports. Labels and the selection highlight are only for the app's preview. USDZ may encode spaces and punctuation in object identifiers; optional metadata keeps the exact display name.

Export and open in Blender

Open your model and tap Export Model. Choose a format and prepare the files, then use the share sheet to save to Files, AirDrop or another destination. The project menu also offers Export All Models.

An export with metadata or several models can be a ZIP. Unzip it before importing. The Include Metadata option adds a JSON description of units, dimensions and capture structure.

What's free?

One complete scan and its exports. You can inspect the result before choosing Keep This Free Scan. Failed or cancelled attempts do not use the allowance.

For spaces, the free scan covers one continuous floor session and its connected rooms, not unlimited new floors. For objects, it covers one accepted object. Saved models remain viewable and exportable without paying.

Buy or restore Unlimited Scanning

Unlimited Scanning is a one-time non-consumable purchase, not a subscription. The US price is $9.99. The app shows your localized App Store price before you buy.

From the library, choose Unlock and Restore Purchases, then Restore Purchases. If already unlocked, the library button is Purchase Details and Restore. Use the same Apple Account that made the purchase. Restoring the purchase does not restore your scan files.

If a purchase is pending approval, wait for Apple to complete it. Do not buy again. If the price or store is unavailable, check your connection and try loading the price again. Your saved scans and exports remain available.

Apple handles refunds at reportaproblem.apple.com. TestFlight purchases use Apple's sandbox and do not charge money.

Camera or capture problems

Allow Camera access in Settings > Apps > Meshmoth. On older iOS versions, find Meshmoth directly in Settings. When camera access is denied, the capture screen offers Open Settings.

Locking the device or switching away can interrupt capture. Saved rooms are kept, but continuing a floor in a new capture session does not automatically align it with the previous one. For objects, check the project for retained source photographs before starting again.

If saving or exporting fails, check free space in Settings > General > iPhone Storage or iPad Storage. Free space elsewhere before retrying. Do not delete Meshmoth as a troubleshooting step if you need its saved files.

Keep a backup

Projects, models and original captures are stored inside the app on your device. Meshmoth does not provide a cloud library or cross-device scan sync. Your operating system's backup settings may separately include app data, but Meshmoth cannot guarantee that a backup exists or can be restored.

Export important models and original captures somewhere safe. Deleting a project removes its local models and originals. Deleting the app removes its local library. A restored purchase unlocks scanning; it does not bring back deleted scans.